DK Nova Privacy Policy

1. Introduction & Scope

DK Nova ("we", "our", "us"), Developer: DECODER, is an independent technology and digital development studio based in India.

This DK Nova Privacy Policy explains how we collect, use, protect, and retain information when you visit the DK Nova website at https://dknova.devs.surf/ or communicate with us through our website and official contact channels.

This policy applies to the DK Nova website and studio communications. Standalone mobile applications, including UPI Chat and DK Ludo, have their own separate app-level privacy policies that describe their respective data practices. Where applicable, those dedicated policies take precedence for the relevant application.

2. Information We Collect

2.1 Information You Voluntarily Provide

We may receive information that you voluntarily provide when you contact us, including:

• Your name and email address.
• Inquiry details, collaboration proposals, support requests, or feedback.
• Other information you choose to include in your communication.

You may contact us through our official contact channels or by email at wecaredknova@gmail.com.

2.2 Technical Information

Our hosting, security, and website infrastructure may automatically process limited technical information necessary to operate, secure, and maintain the website. Depending on the infrastructure used, this may include:

• Browser type and operating system.
• IP address or a privacy-protected/anonymized form of IP address.
• Request timestamps and basic server-log information.
• Approximate geographical information derived from technical data, where available.

This information is used for website reliability, security, abuse prevention, troubleshooting, and protection against malicious or automated traffic.

We do not intentionally use this technical information to create behavioral advertising profiles.

3. How We Use Information

We may use information for the following purposes:

• To respond to inquiries, support requests, and business or collaboration communications.
• To operate, maintain, troubleshoot, and improve the DK Nova website.
• To protect the website and infrastructure against malicious traffic, abuse, unauthorized access, and security threats.
• To maintain appropriate business and communication records.
• To comply with applicable Indian laws and other legal obligations.

We do not sell personal information to third parties.

4. Cookies & Tracking Technologies

The DK Nova website uses a privacy-first static architecture.

We do not intentionally deploy intrusive tracking pixels, behavioral advertising trackers, or third-party marketing cookies.

Where local storage, session storage, or essential cookies are used, they are limited to functions such as core website operation, navigation, accessibility preferences, or UI state.

If third-party analytics or other non-essential tracking technologies are introduced in the future, this policy will be updated to accurately describe their use.

5. Data Security & Retention

We use reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or loss.

Information transmitted through the website may be protected using HTTPS/TLS encryption.

We retain communication records only for as long as reasonably necessary to respond to inquiries, maintain legitimate business records, protect our services, resolve disputes, comply with legal obligations, or otherwise fulfill the purposes described in this policy.

We do not guarantee that any internet transmission or storage system is completely secure, but we take reasonable measures appropriate to the nature of the information handled.

6. Third-Party Links & Services

The DK Nova website may contain links to external platforms and services, including official social media platforms, WhatsApp, YouTube, Google Play, and other third-party websites.

When you follow an external link, you leave the DK Nova website and become subject to the privacy practices and policies of that third party.

DK Nova does not control and is not responsible for the privacy practices, content, security, or policies of external third-party websites or platforms.

7. Children's Privacy

The DK Nova website is intended for a general audience.

We do not knowingly solicit or intentionally collect personal information from children under 13 through our website.

If you believe that a child has provided personal information to DK Nova through our contact channels, please contact us so that we can review the matter and take appropriate action, including deletion where appropriate.

8. Your Privacy Requests and Rights

Subject to applicable law, you may contact us to:

• Request information about personal information we may hold about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information contained in our records, subject to applicable legal, security, or legitimate retention requirements.
• Withdraw consent for voluntary communications where consent is the applicable legal basis.

To submit a privacy-related request, contact us at: wecaredknova@gmail.com

We may need to verify the identity of the requester before processing certain requests in order to protect personal information from unauthorized disclosure or deletion.

9. Policy Updates

We may update this DK Nova Privacy Policy from time to time to reflect changes to our website, services, data practices, security measures, or applicable legal requirements.

Any material updates will be published on this page with a revised "Last Updated" date.

10. Contact & Privacy Requests

For privacy questions, data-related requests, or concerns regarding this website, please contact us using the email address above.